Help Centre
How can we help?
Guides for Flopay merchants on devices, payments, settlements, refunds, reports, accounts, billing and disputes.
Topics
POS devices
Setting up, connecting and caring for your Flopay terminal.
4 articlesPayments
Taking card payments, pre-authorisations and what customers can pay with.
3 articlesSettlements
When and how your card sales reach your bank account.
3 articlesRefunds and voids
Cancelling a sale or giving money back to a customer.
2 articlesReports and dashboard
Tracking sales on the terminal and in your merchant dashboard.
2 articlesAccounts and users
Logins, passwords and adding staff.
2 articlesBilling and fees
Rental fees, transaction fees and extras.
2 articlesDisputes and complaints
Customer disputes, chargebacks and how to raise a concern.
2 articlesTalk to our support team
Real people in Georgetown, monday to sunday, 8:00 am to 9:00 pm.