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How to make a complaint

How to raise a complaint about Flopay, and how to escalate to Demerara Bank or the Bank of Guyana.

We want to put things right.

  1. Contact Flopay first. WhatsApp or call +592 688 5264, or email info@flopaygy.com. We log every complaint as a ticket with an owner.
  2. Escalate to our sponsor bank. If you are not satisfied, contact Demerara Bank Limited, 214 Camp Street, North Cummingsburg, Georgetown.
  3. Write to the regulator. You may also write to the Bank of Guyana, Lot 1 Church Street and Avenue of the Republic, Georgetown.

Still need help? WhatsApp or call +592 688 5264 (Mon–Sun, 8 AM–9 PM), or email info@flopaygy.com. Never share card numbers, PINs or passwords in a message.

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