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Fixing a “connecting to server” error

What to check when your terminal shows a connecting to server message and payments will not go through.

If the terminal shows a “connecting to server” message or a payment won’t go through, it usually means the device can’t reach the payment network.

Quick checks

  1. Check the signal and Wi-Fi icons at the top of the screen. If the data signal is weak, move the terminal closer to a window or door and try again.
  2. If you have Wi-Fi, check that the terminal is connected to it.
  3. Make sure the battery is charged, then restart the terminal.
  4. Try the payment again. If the customer was charged but the terminal showed an error, don’t run the card again until you have checked your merchant dashboard.

If it still doesn’t work

WhatsApp us with your business name and a photo of the error. We log every report as a ticket with an owner so it isn’t overlooked.

Still need help? WhatsApp or call +592 688 5264 (Mon–Sun, 8 AM–9 PM), or email info@flopaygy.com. Never share card numbers, PINs or passwords in a message.

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