- On the home screen, tap Refund List.
- Find the original transaction by date and amount.
- Select it and follow the on-screen steps to refund the full or partial amount.
- Print the receipt for the customer.
The refund goes back to the card used for the original payment. When it appears on the customer’s statement depends on their bank.
Still need help? WhatsApp or call +592 688 5264 (Mon–Sun, 8 AM–9 PM), or email info@flopaygy.com. Never share card numbers, PINs or passwords in a message.